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Terms and Condition

Terms and Conditions

 

ORDERING POLICY

  • Once you placed your order, it is understood that you have read, understood and agreed our Terms and Conditions.
  • We only process orders when we have confirmed the payment. Customer is responsible to inform Flower Patch as soon as payment has been made. Customer is responsible to email copy of deposit slip and email or text the reference number, complete money sender’s information and originating city of remitted payment. 

PRICES

  • Prices are in Philippine peso and are subject to change without prior notice. During Valentine’s Day and Mother’s Day prices of supplies increase therefore our prices also increase.  Prices go back to regular after these occasions.

DELIVERY POLICY

  • Order/s will processed once payment is made (please notify us regarding payment confirmation and details)
  • Sender is responsible in providing complete delivery details for us to assure the success of delivery. Delay or failure of delivery due to incomplete, vague or confusing delivery details is still considered successful delivery by Flower Patch.
  • Flower Patch is not liable for delay or failure of delivery due to acts of God, natural disasters and other reasons beyond control of either party. Flower Patch will deliver your order/s on the next possible day.
  • Refusal of recipient to receive the flower arrangement is still considered as successful delivery.
  • Please consider that our products are perishable so no refund or return when the recipient is not available during the required or agreed time of delivery. However, in the absence or unavailability of recipient we will either;
    • Residential Delivery
      • Have it received by other family members on her/his behalf.
      • Leave the flower arrangement in a covered, secure area of the home and send a text message to customer and / or recipient and also leave a message on recipient’s door.
      • Leave the flower arrangement with your neighbor and leave a message on recipient’s door and send a text message with this information. We will also notify customer through text or email about the status of the delivery of the flower arrangement.
    • Office Delivery
      • Have it received by security guard, receptionist, officemate or whoever possible person on her behalf. And we will inform customer and/or recipient about this information through text and/or email.
    • Hospital Delivery
      • Most hospitals do not allow florists to personally deliver to individual rooms. Flower Patch will deliver flower arrangement in accordance with facility procedures. Failure of delivery due to facility procedures is considered as successful delivery. Please check with the hospital before placing an order.

SUBSTITUTION POLICY

  • Occasionally, substitution of colors of flowers, kind of foliages and fillers, kind of vases and shape and / or design of balloons is necessary due to unavailability and to meet timely delivery. Substitution is made by our professional florist with equal or of higher value maintaining the theme, style and color scheme of your selected flower arrangement.

ORDER CHANGE, CANCELLATION AND REFUND POLICY

  • Cancellation and change of order should be made at least 24hours before delivery. For cancellation and change of order please get in touch us immediately.
  • Accommodated refunds are less service fee when you paid via Paypal, Money Remittance or any similar agencies.
  • Flower Patch will accommodate refund when we miss delivering your order due to unforeseen situations at company’s fault.
  • Flower Patch will also accommodate refund when the flower arrangement is wilted or damaged.
  • Complaints will be entertained within 48hours only from the time of delivery.

 

 

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